Below are the answers to some of the most commonly asked questions about our store and the services we provide.  To jump to a list of questions and answers pertaining to a certain topic, click on the appropriate topic link below.

Self-Service Wash          Full-Service Grooming          Retail Merchandise          Web Site          Other

Self-Service Wash Questions and Answers

Q: Is it necessary to make an appointment to use the self-service dog wash?
A: No, use of the self-service wash is on a first come, first served basis.  We have four wash stations therefore there is little or not wait time to use a tub.  Our busiest time of the week is Saturdays and Sundays and you may experience a short wait to use a tub on these days.
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Q: Do I need to bring anything with me when using the self-service wash?  What is provided with it?
A: No, all you really need to bring with you is a dirty dog!  We provide you with everything that you need to wash and dry your dog including professional groomer-quality shampoos, towels, brushes and combs, ear cleaning solution and cotton balls, dryers, and more.  Of course, you are welcome to bring any of your own shampoos and grooming tools with you.  For more information, please see our Services page.
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Q: I am concerned about the cleanliness of self-service dog wash facilities such as the one at Dippity Do Dog.  What precautions are taken to insure that your facilities are kept clean?
A: We disinfect each of the wash stations between every customer use using an industrial grade disinfectant.  This includes the tub and any of the grooming tools.  Also, our shop is treated on a regular basis for fleas, ticks, and other pests.  At Dippity Do Dog, we are fanatical about cleanliness and you have our guarantee that every possible step is taken to insure that your pet will not go home with any cooties!
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Q: Do you provide the tools needed for me to cut my dog's hair while using the self-service wash such as clippers, shears, etc?
A: No, we do not provide these types of grooming tools to our customers.  We primarily do not do so out of a concern for the safety of our customers' pets.  Our professional grooming tools are extremely sharp and can easily injure an animal if not used in the proper fashion.  Our customers are welcome, however, to bring in their own grooming tools and trim or cut their pets' hair--we, however, ask that this only be done on weekdays.  Saturdays and Sundays are extremely busy therefore we ask that our customers not perform this type of grooming out of courtesy to the other customers who may be waiting for an available wash station.
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Q: Can I get my pet's nails trimmed while I am doing the self-service wash?
A: Yes, our professional grooming staff can trim nails for a customer at any time during our regular business hours.  No appointment is necessary for nail trimming therefore we can take walk-ins at any time.
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Full-Service Grooming Questions and Answers

Q: Do I need to have an appointment for your staff to groom my pet?
A: Yes, appointments are strongly suggested for us to do grooming.  We can occasionally take pets for full-service grooming on a walk-in basis however we are most often too booked up to do so.  To ensure that you can get your pet in for grooming at a time that is convenient for you, we suggest calling for a weekday appointment at least one day in advance and for a weekend appointment at least three days in advance.
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Q: How much will it cost for me to have you do a full-service grooming on my pet?
A: Since there are so many different breeds of dogs and cats and due to the fact that they can all vary in size, coat condition, and temperament, it is not possible for us to give an exact price without first seeing your pet.  We do provide general pricing information that will give you an idea of an estimated price for grooming your pet--for this information, please see our Pricing page.  Or, you may get an estimate over the phone by calling us at 480-899-1133.
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Q: What services are included with a full-service grooming?
A: We generally provide two different full-service grooming packages as follows: bath and brush which includes bathing with one of our many specialty shampoos, expressing of the anal glands, blow drying, brushing of the coat, trimming the nails, and cleaning of the ears.  Our full-service grooming with haircutting includes all of the same services as a bath and brush as well as cutting the animal's hair to your specifications.
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Q: What level of experience do your groomers have?
A: All of our groomers have a minimum of five years of experience in the grooming industry.  They have worked at a number of different salons throughout the country and have developed the skills to groom nearly every breed and every style of cut.
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Retail Merchandise Questions and Answers

Q: What type of merchandise do you carry?
A: We carry a variety of merchandise however our primary lines consist of grooming merchandise and fashion collars & leashes.  Our selection can vary from time to time based on what merchandise we can currently obtain from our suppliers at a good price.  For more detailed information on our selection, please visit our Products page.
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Q: Dippity Do Dog states that they carry merchandise priced lower than most of their competitors.  How can you offer lower prices than the per supply super stores?
A: We are able to maintain lower prices primarily as a result of lower operating costs than the large chain stores.  Since we do not spend millions of dollars in advertising and frivolous corporate spending, we do not have to build these costs in to the price of our merchandise.  We also choose our merchandise offerings based on acquiring merchandise that is being offered at an exceptional price from our suppliers.  We then pass these savings on to our customers.
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Q: If I am looking for a certain pet-related item that you do not carry, are you able to special order it for me?
A: We are always receptive to special order requests however our ability to fulfill the requests are based on whether or not we can obtain the item from one of our suppliers.
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Web Site Questions and Answers

Q: What is up with all of the crazy colors used on your web site?
A: The variety of bright primary colors used on our web site is a reflection of the image of our physical location.  Dippity Do Dog's image is bright, fun, and clean.  If you would like to see this concept applied to our location, please visit us or view photos of our shop by going to our Photos page.
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Q: Certain parts of your website sometimes appear to be mixed up when viewed with Netscape Navigator--why is that?
A: The site is created using Microsoft Front Page 2002 and can sometimes produce unexpected results when viewed with any non-Microsoft browsers.  Though we would love to make the site 100% perfect when viewed with any type of browser, we are, after all, only pet groomers and not html / asp / java / VB programmers.
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Q: Are any products available for purchase over your web site?
A: No, at this time we do not sell merchandise over out web site.  Though we do sell merchandise, our primary business is providing services and therefore concentrate the majority of our efforts on that endeavor.
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Q: Do you plan to ever incorporate the ability to book grooming appointments on line via your web site rather than having to do so over the phone?
A: We do ultimately plan to build that feature in to our web site however we are unsure of a date in which that will be implemented.
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Q: I have noticed some erroneous information on your web site.  Who can I notify about that?
A: If you should find any incorrect information on our site or have any questions about the site's content, feel free to contact us via email at info@DippityDoDog.com or by phone at 480-899-1133.
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Other / Miscellaneous Questions and Answers

Q: What type of entity is Dippity Do Dog?
A: Dippity Do Dog is a privately held family business.  The legal entity is an Arizona limited liability company filed under the name of Dippity Do Dog LLC.
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Q: I am interested in opening a business similar to Dippity Do Dog.  Is your business a franchise and if so, how can I found out about franchise opportunities?
A: There is potential for Dippity Do Dog to become a franchised business in the future.  We project that this may occur as early as late 2007.  Information on franchise opportunities will be available at that time.
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Q: I didn't find the answer to my question on this frequently asked questions page.  How can I contact you for answers to my questions not covered here?
A: Our contact information is available on our Contact Us page.
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